FAQ

When will my order be shipped?
We usually ship orders within 3-5 business days of order confirmation. You will receive an email informing you that your order has been shipped and including the order tracking number.

How long does it take to ship my order?
Shipping time varies depending on the location and shipping method. Typically, standard shipping takes between 7-20 business days. You can check the exact delivery date of your order with your order tracking number.

How do I cancel an order?
If you need to cancel an order, please contact our customer service team as soon as possible. If the order has already shipped, you will need to return the order and be responsible for return shipping costs.

Is shipping free?
On this website, shipping is free on orders above US$39.9. 

From time to time, we will offer free shipping benefits, so please pay attention to the marketing section of the website and our daily emails. 

The exact shipping rate is subject to the actual checkout.

What payment methods do you accept?
We accept a variety of payment methods including credit card, debit card, and PayPal. At checkout, you can choose your preferred payment method.

How can I contact us?
1: You can contact us directly through our official email (support@spr-wl.com)
2: You can send a message to us directly in the "Personal Center" interface